My Union is our new online account management system. With My Union, you can shop, view and manage your invoices, manage your information, and take advantage of easy payment options.
To set up a My Union account, go to unionwireless.com and click Register in the upper right-hand corner. To complete the registration process, follow the prompts.
Note: You will need your account number, which you can find at the top of your billing statement, or by calling Customer Care at 888-926-2273.
To view your bill online, go to unionwireless.com and click My Union on the green menu ribbon. Once you log into your My Union account, click "View Bill" or "Make Payment."
Yes! You can view, edit, and add new contacts and users in My Union. However, for privacy and security purposes, you cannot edit your primary contact information or make changes to your plan.
For assistance modifying your account, please call Customer Care at 888-926-2273. Our representatives will be happy to assist you.
To download the Union Wireless app from the Google Play Store, follow these steps:
To download the Union app from the App Store, follow these steps:
Once you have downloaded the Union Wireless app from the Google Play Store or the App Store, a shortcut will be created on your phone.
To sign in to or create a Union Wireless account, follow these steps:
Warranty terms and eligibility can vary by manufacturer. To learn more about specific device coverage, please contact Customer Care at 888-926-2273, or contact the device manufacturer directly.
To unlock your device, please start the request by calling 888-926-2273. If your device is eligible, you will receive an update or unlocking instructions within two business days of approval. In the event your request is not approved, Union Wireless will advise you within two business days as to why the device does not qualify.
To be eligible for unlock, the following criteria must be met:
Union Wireless will unlock devices for active and deployed members of the military who meet the following requirements
To view the coverage map for your area, click here or contact Customer Care at 888-926-2273.
An APN (Access Point Name) is the gateway which allows a data or internet connection between your device and your mobile network. Your device must be configured with the proper APN to access the internet or to send and receive MMS picture messages.
The APN settings for Union Wireless are listed below.
Android Internet SettingsFirst APN: Name = UNIONINTERNET
APN = SMART.COM
Proxy =
Port =
Server =
MMSC =
MMS Proxy =
MMS Port =
MCC = 310
MNC = 020
APN Type = default
Second APN:
Name = UNIONMMS
APN = union.mms.com
Proxy =
Port =
Server =
MMSC = http://mms.unionwireless.com
MMS Proxy =
MMS Port =
MCC = 310
MNC = 020
APN Type = mms
iPhone Internet Settings
Cellular Data:
APN = SMART.COM
Username =
Password =
VISUAL VOICEMAIL:
APN = SMART.COM
Username =
Password =
PERSONAL HOTSPOT:
APN = SMART.COM
Username =
Password =
First APN: Name = UNIONINTERNET
APN = SMART.COM
Proxy =
Port =
Server =
MMSC =
MMS Proxy =
MMS Port =
MCC = 310
MNC = 020
APN Type = default
Second APN:
Name = UNIONMMS
APN = union.mms.com
Proxy =
Port =
Server =
MMSC = http://mms.unionwireless.com
MMS Proxy =
MMS Port =
MCC = 310
MNC = 020
APN Type = mms
iPhone Internet Settings
Cellular Data:
APN = SMART.COM
Username =
Password =
VISUAL VOICEMAIL:
APN = SMART.COM
Username =
Password =
PERSONAL HOTSPOT:
APN = SMART.COM
Username =
Password =
You can dial *#06#
If this option is not available see below
Android: Settings > About phone > Status It also may be: Settings > General > About device > Status
iPhone: Settings > General > About
An SMS Gateway allows email messages to be sent via text message (SMS) from your computer or smartphone to the recipient. The SMS Gateway translates your message into a language recognized by telecommunications networks and forwards the message to the recipient's phone number. To send a text message via email, you will need to know the phone number and service provider of the recipient.
From the email application on your smartphone or computer, follow these steps:
If your plan allows for data and picture messaging, but you're unable to access them, contact Customer Care at 888-926-2273.
There are several ways to access your voicemail. The most convenient method is to press and hold the 1 key on your cell phone. You can also access your voicemail by calling your own number, or by calling your number from a different line and pressing * when you hear the greeting. Another way is to call 1-800-385-6245 from a landline phone and follow the prompts.
Yes, there is a direct link on our webpage at https://www.unionwireless.com. Click the MY UNION tab and select Voicemail. Log In.
You can make many changes to your voicemail account, such as:
Your saved voicemail messages will be stored for up to 30 days..
Yes. You can send your voicemails to your email from the Union Wireless website. Go to https://www.unionwireless.com. Navigate to the MY UNION menu and select VoiceMail. Log in.
Yes. If you call into the Voicemail service, delete a message, and have not disconnected from Voicemail, choose Option 7 for Undelete.
You may also retrieve the deleted message via our website for up to 5 days. Go to https://www.unionwireless.com. Navigate to the MY UNION menu and select VoiceMail. Log in.
You can call Customer Care at 1-888-926-2273 and, after authenticating your account, we can reset your PIN for you.
An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure - someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.
iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate with an eSIM.
Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE). You can learn more about eSIM on iPhone https://support.apple.com/en-us/HT212780 .
Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE).
Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE).
If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set Up process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi —at no cost to you.
iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate with an eSIM.
Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE).
Your devices lock status is not impacted by the use of an eSIM. For information about Union’s lock policy, please visit legal compliance or contact Customer Care at 888-926-2273 (CARE).
If your iPhone with an active eSIM is lost or stolen, please visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE).
If you delete your eSIM, your wireless plan has not been cancelled. Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE).
International travel is supported by Union’s eSIM. Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE) to learn more about Union’s international offerings.
Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE) to learn more about our offerings.
Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Or you can add a local data plan when you traveloutside of the country or region.
You can learn more about Dual SIM with an eSIM at here
Union home phone service provides Emergency 911 services. If you ever need to access emergency services (fire, police or ambulance) just dial 911 on your phone and your call will be routed directly to the nearest public-safety operator. Emergency services will be able to find you because your phone number and address are electronically routed to the 911 operator the moment your call goes through.
The voice service provided through a fiber optic network, or fixed wireless network, requires the electric power in your home to make a phone call. During a power outage at your home, a backup power source, such as a generator or battery backup, is required to make any calls, including emergency calls to 911. If your Union service uses fiber optic network and/or fixed wireless network, your phone equipment will not operate in the event of a power outage at your home without a backup power resource. The only way to maintain the ability to use your phone, if you have fiber optic network and/or fixed wireless network services, is by using some form of backup power.
The backup battery can be safely stored between: 5°F – 113°F (-15 – 45°C).
Important note: Storing the backup battery above 77°F (25°C) will significantly reduce the life of the battery.
Testing and monitoring instructions for the battery are located on the manufacturer’s website. Refer to the detailed instructions from the online user manual to perform the following:.
Cordless telephones connected to the telephone line that require electricity to operate will not work without electric power. Accordingly, to maintain power to telephone line devices other than your Union Wireless issued modem, you must have batteries compatible with those devices that would allow them to function for a period of time without electricity to your residence.
For our customer’s convenience, Union offers two purchase options:
You may choose to purchase a backup battery from Union or any other source. Your purchase should be an American standard, regular backup battery or UPS system, with an output voltage of 12V DC. You have the choice to purchase your backup battery solution from online and local consumer electronics retailers.
Battery backups units sold by Union are not intended to provide power to any services other than voice. Home security systems, medical monitoring devices, cordless telephones, and other telephony equipment that require electricity to operate will not work in a power outage. Your Union backup battery cannot be used to power these devices.
To maintain power to telecommunications devices other than your Union issued modem, you must have battery backup compatible with those devices that would allow them to function without electricity to your residence. You are responsible for providing and installing battery backup for your cordless telephone and other telecommunications devices and ensure that they operate during a power outage.
During a power outage, you can maximize the battery power of backup battery by not making unnecessary calls, or by limiting the duration of any calls you make or receive. If your home is vulnerable to extended power outages, you may purchase additional backup battery units to provide additional backup power.
As an internet service provider, Union Wireless provides consumers with internet access through mobile and broadband services. This allows our customers to access the internet on devices such as personal computers, smartphones, tablets, as well as many other devices.
Content filtering, in the most general sense, involves using a software or a hardware-based solution to prevent access to certain online items.
Content Filtering software, also called Parental Control software, provides a tool to monitor, control, block, and restrict access to harmful material for minors. Additionally, services may also allow customers to:
You can learn more about what content filtering options are available and read expert reviews at websites such as PC Magazine, CNET, Digital Trends, and many others.
Some popular options for PC-based content filtering available are:
Also, you can find apps and reviews for all the mentioned content filtering available on the Apple iTunes App store and Google Play Store.
You can check your usage in real-time by logging into My Union, or by sending a text message to 646.
If you are on one of our current plans, you may move to another price plan at any time.
To change your plan, please visit your local store, or call us at 1-888-926-2273.
To change your Union Wireless plan online, follow these steps:
To sign up for Union Wireless Internet service online, follow these steps:
Our current cellular plans offer Nationwide talk and text, with no national roaming fees. However, if you are on an older plan, you may have additional charges when outside of Union's home calling area. To check your plan, please contact Customer Care at 888-926-2273.
To view rates for international calling or roaming, please visit our International Rates page.
To view rates for international calling or roaming, please visit our international rates page.
Unlimited 55+ is a plan that provides up to two lines of unlimited talk, text, and data service to wireless consumers age 55 and up.
The cost of the Unlimited 55+ plan is $40 per line, for up to two lines of service.
The Autopay and Paperless Billing Discount is $5 per account with enrollment.
The Union Wireless primary account holder will need to visit one of our stores to validate eligibility and enroll in the Unlimited 55+ plan.
Unlimited 55+ plan eligibility is determined through valid government-issued identification, such as a Driver’s License or Military ID.
A bill cycle is the recurring interval of time between billings. Example: Your bill cycle date is the 3rd. This means that on the third of every month, your usage will reset to 0 and your monthly invoice will generate.
Billing cycle dates are determined by the date you sign up for service.
For residential accounts, bills become due around 18 days after the cycle dates.
Your first bill will be higher because it is prorated. We bill from the day you sign up for service to the end of your current bill cycle plus 30 days in advance.
Here is an example of proration:
If your billing cycle date is the 17th and you sign up for service on the 10th with the $30 plan, then you will pay for 7 days plus $30 for the month in advance.
To help you understand what to expect on your bills each month, please review our interactive bill sample below. Click on each link to view an example of each page.
Page 1 and Page 2: The Monthly Summary includes balance information, new charges, and the current month's service charges.
Page 3 and Page 4: The Full Detail statement provides an in-depth look into the services and charges on your account.
Page 5 and on: This section provides information on charge breakdowns, as well as usage details and records.
Law requires Union Wireless to collect surcharges from customers on behalf of local, state, and federal governments. Surcharges vary based on service locations, as well as service types.
Surcharges you may see include:
You can choose or adjust your bill delivery preference in My Union, by emailing custserv@unionwireless.com, or by calling Customer Care at 888-926-2273.
Paperless: When you enroll in Paperless Billing, you will receive email notifications when your bill is available to view and pay online.
By Mail: When you choose to receive your bill by mail, you will receive your monthly summary by mail, free of charge.
Detailed Billing: When you enroll in mailed Detailed Billing, you will receive, by mail, a full detailed breakdown of all charges, usages, and records for that bill cycle. Detailed Billing is a $2 monthly fee.
To sign up for paperless billing, you need a My Union account. To learn how to create a My Union account, click here.
To sign up for paperless billing on your My Union account, log in to your account and click on My Union on the green menu ribbon. Next, click on "Customer Info." then, click the checkbox labeled "Paperless Billing" at the bottom of the page.
To use data services with a device from another carrier, or one purchased directly from the manufacturer, you may need to program the data settings. For a step-by-step guide to program your data connection settings, refer to the APN settings section above.
A SIM card is a microchip that inserts into a compatible mobile device. It provides an owner with a unique identification number, which connects them to the mobile network. If the SIM card is removed, the device will no longer be able to make or receive calls and texts.
Once you have activated the UW SIM card, you can use it in any compatible, unlocked GSM device you choose.
When you order a SIM card for a new Union Wireless service number, the SIM card will be active upon installation. Simply install the SIM card in your phone and power it on.
When you order a new SIM card and you have an existing Union Wireless service number, install the SIM card in your phone. To complete the activation process, call Customer Care at 888-926-2273.
You can dial *#06#
If this option is not available see below
Android: Settings > About phone > Status It also may be: Settings > General > About device > Status
iPhone: Settings > General > About
To initiate the transfer process, please call Customer Care at 888-926-2273. Be sure to have the following information ready for our Customer Care team:
If your phone is not compatible with Union, most manufacturers offer a trade-in program for your existing phone.
The Handset Protection Program protects your device from being lost, stolen, or having accidental damage done to it. It also protects it from electrical and mechanical failure (after OEM warranty expires), and covers other software malfunctions (after OEM warranty expires).
To get a replacement, please contact ProtectCell at 877-775-3274.
There is a $199 administrative fee for each request made by the member in the BYOD plan.
To get started using your device with Union Wireless service, insert your new SIM card. If the back cover of your device is removable, follow these steps:
If the back of your device is not removable, follow these steps:
To change the APN settings for your Android device, follow these steps:
First APN:
Press the MENU key and select SAVE to update your settings.
Second APN:
Press the MENU key and select SAVE to update your settings.
If you are unable to call, text and/or browse after inserting your Union Wireless SIM card, you may need to adjust the APN (Access Point Name) settings on your phone. To change the APN (Access Point Name) settings for your Android device, follow these steps:
First APN:
Press the MENU key and select SAVE to update your settings.
Second APN:
Press the MENU key and select SAVE to update your settings.
If you are unable to call, text and/or browse after inserting your Union Wireless SIM card, you may need to adjust the APN (Access Point Name) settings on your phone. To change the APN (Access Point Name) settings for your Android device, follow these steps:
First APN:
Press the MENU key and select SAVE to update your settings.
Second APN:
Press the MENU key and select SAVE to update your settings.
If you are unable to call, text and/or browse after inserting your Union Wireless SIM card, you may need to adjust the APN (Access Point Name) settings on your phone. To change the APN (Access Point Name) settings for your Android device, follow these steps:
First APN:
Press the MENU key and select SAVE to update your settings.
Second APN:
Press the MENU key and select SAVE to update your settings.
To get started using your device with Union Wireless service, insert your new SIM card. To insert your Union Wireless SIM card, follow these steps:
Once your new SIM card is installed, your iPhone should automatically adjust the APN (Access Point Name) settings the next time you power it on. To manually change these settings on your iPhone, follow these steps:
Cellular Data:
APN = SMART.COM
Username =
Password =
VISUAL VOICEMAIL:
APN = SMART.COM
Username =
Password =
PERSONAL HOTSPOT:
APN = SMART.COM
Username =
Password =
If you are unable to send/receive text and multimedia messages after inserting your Union Wireless SIM card, you may need to adjust the APN (Access Point Name) settings on your phone. To manually change these settings for your iPhone, follow these steps:
Cellular Data:
APN = SMART.COM
Username =
Password =
VISUAL VOICEMAIL:
APN = SMART.COM
Username =
Password =
PERSONAL HOTSPOT:
APN = SMART.COM
Username =
Password =
If you are unable to send/receive text and multimedia messages after inserting your Union Wireless SIM card, you may need to adjust the APN (Access Point Name) settings on your phone. To manually change these settings for your iPhone, follow these steps:
Cellular Data:
APN = SMART.COM
Username =
Password =
VISUAL VOICEMAIL:
APN = SMART.COM
Username =
Password =
PERSONAL HOTSPOT:
APN = SMART.COM
Username =
Password =
If you are unable to send/receive text and multimedia messages after inserting your Union Wireless SIM card, you may need to adjust the APN (Access Point Name) settings on your phone. To manually change these settings for your iPhone, follow these steps:
Cellular Data:
APN = SMART.COM
Username =
Password =
VISUAL VOICEMAIL:
APN = SMART.COM
Username =
Password =
PERSONAL HOTSPOT:
APN = SMART.COM
Username =
Password =